I believe the courier has lost my parcel, What happens now?

We will do everything we can to get the parcel back to you! We deal with this on a case by case basis and will speak to the courier to see if we can locate your parcel. If we cannot find your parcel we will send out a replacement to get to you as soon as possible.

If your tracking has not updated and you believe your parcel to be lost please contact our customer service team by clicking here with your order reference and they will be happy to assist! 

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